Contact

Use the appropriate channel so your request reaches the right team quickly.

Last updated: February 23, 2026

Contact Channels

For faster resolution, include your request reference, transaction reference, and account email where relevant.

TeamEmailBest For
Supportsupport@statuscheck.comAccount issues, payment reconciliation, failed requests
Salessales@statuscheck.comBusiness onboarding and volume planning
Securitysecurity@statuscheck.comSecurity disclosures and risk reports

Response Expectations

Support responses are prioritized by operational impact. Critical service interruptions receive first-response priority.