Summary
StatusCheck uses licensed identity providers to run every check. Our provider charges us for every lookup it processes, including lookups where no record is found. For that reason, a wrong or unknown number is not fully refundable: the provider fee is kept and the rest of your payment is returned to your wallet.
- Successful verification: the full service price is charged.
- No record found or invalid number: the provider fee is kept and the balance is refunded to your wallet.
- Service outage, timeout or error on our side: you are refunded in full.
- Repeating the same not-found check within 24 hours: free, and the provider is not called again.
Check your details before you submit
Before you run a check, confirm that the NIN, BVN or phone number is correct and complete. A single wrong digit usually returns "not found", and the provider still charges for that lookup. The verification form reminds you of this before every check.
Provider fee kept when no record is found
When the provider returns "not found", "no matching record" or a similar answer it has billed us for, we keep only the provider fee below. We never keep more than the amount you paid for that check, and the remainder is credited back to your wallet immediately.
- A phone-number lookup that returns a record without a linked NIN is treated the same way, because the provider bills that lookup.
- Fees for other services are refunded in full until a provider fee is published on this page.
Provider fee kept per not-found check
| Service | Fee kept if no record is found |
|---|
| NIN Premium Slip | ₦80 |
| NIN Normal, Verified, Verification and Improved Slips | ₦100 |
| NIN verification by phone number | ₦80 |
| BVN Basic and BVN Card | ₦50 |
| BVN Advance | ₦60 |
Full refunds
You receive a full refund to your wallet when a check could not be completed for reasons outside your control, including:
- The identity provider is unavailable, times out or returns a system error.
- The request was rejected before it reached the provider.
- A technical error on StatusCheck prevented the check from completing.
Successful verifications
A check that returns a record has been delivered and is not refundable. If your slip or certificate does not download, contact support with the request reference and we will regenerate it at no extra cost.
How refunds are paid
Refunds and partial refunds are credited automatically to your StatusCheck wallet as soon as the check finishes. Each refund appears in your Transactions history with the request reference (REQ-…) and, where a fee was kept, the amount kept.
Wallet deposits
Wallet funding (minimum ₦1,000) is credited to your wallet in full and is not a registration fee. Wallet funds are used to pay for verification services. If you need help with your wallet balance, contact support.
Questions and disputes
If you believe a charge or refund is wrong, contact support within 7 days and include the request reference shown on the check. We review every dispute against our provider records and correct any error to your wallet.
Changes to this policy
Provider fees can change when our providers change their prices. We update this page before new fees apply, and the date at the top shows the latest version.