Help Center

Start here for usage guidance and common operational tasks.

Last updated: February 23, 2026

Quick Start

Most teams follow a simple sequence to begin operations.

  • Register and confirm account access
  • Fund wallet via reserved account transfer
  • Run NIN or BVN verification
  • Download completed report from history when needed

Common Issues

If balance does not update after transfer confirmation or a request fails, collect reference details before contacting support.

  • Transaction reference from wallet history
  • Verification request reference from history
  • Account email used for the request