Support Scope
Support covers account access, wallet reconciliation, transaction visibility, and verification request troubleshooting.
Support
Support routes and service levels for platform users.
Last updated: February 23, 2026
Response Windows
Target response windows depend on severity and business impact.
| Priority | Example | Target First Response |
|---|---|---|
| Critical | Platform unavailable or widespread payment mismatch | Within 2 hours |
| High | Repeated failed requests with active impact | Within 8 hours |
| Normal | General how-to and non-blocking questions | Within 24 hours |
How To Raise A Ticket
Send issues to support@statuscheck.com with account email, affected references, and a short timeline of what happened.